DO YOU HAVE A SECURE CHECKOUT?
We value your data security, so we have a secure checkout.
HOW CAN I PAY?
We accept payments via PayPal. You don’t have to have a PayPal account since PayPal accepts most major credit cards without a PayPal account.
An order confirmation will be sent to the email address you provided at purchase. If you placed an order with us but did not receive an order confirmation please contact us through the contact form. Be sure to contact us before placing a new order to avoid duplicate orders.
CAN I ORDER PRINTS IN COSTUM SIZES?
The prints are available in the most popular sizes in the webshop, but don’t hesitate to get in touch if you need a special size and we will try to accommodate your wishes.
CAN I MAKE CHANGES TO MY ORDER AFTER PURCHASE?
Unfortunately, we cannot make changes to an existing order.
HOW MUCH DOES SHIPPING COST?
Shipping rate is depending on your country. It will be added to your purchase upon checkout.
Delivery is normally within 4-15 business days from the order date. We dispatch your products 2-10 day’s after you have placed your order. If there is a delay we will inform you.
HOW ARE PARCELS SENT?
We use different shipping companies, depending on your order, and where you live.
HOW CAN I TRACK MY PARCEL?
You will receive an email with a tracking number as soon as your order leaves our shop. We do not provide any tracking number on smaller prints.
WHAT IF MY PARCEL IS DAMAGED?
If the parcel is damaged then please don’t accept to receive it. Contact us immediately via our contact form. If you are able to send us some photos of the damage, it would be very helpful in our claim against the shipping company.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to almost every country and territory on the planet.
DO YOU CHARGE ANY TAXES?
Yes, if the address you want us to ship to is within the EU, we will charge 25% Danish VAT on checkout.
CAN I RETURN THE PRODUCTS?
All prints are made specifically to order, once the order is placed, so all sales on shop.koldby.com are final.
We cannot offer any warranty on prints since we are mot responsible for how they are mounted or framed by you or any third party.
We can't be held responsible for delayed delivery because of general labor disputes, natural disasters, nuclear incidents, delays or defects at the shipping company. If the delay is lasting longer than 2 months both the Customer and shop.koldby.com are entitled to terminate the purchase.
Data responsible. shop.koldby.com is data responsible and responsible for the treatment of the personal information you give us like Name, Address, and your order.
The purpose with the personal data you give us is: To proces and ship your order and answer your questions.
We only use the information we receive from you. You can always ask us to remove the information we have about you. We do not give any of your personal data to third parties nor do we publish them on the internet.
Typically we are collecting your name, email, and maybe telephone number in case you contact us through our contact form in our webshop or via email. If you order an item we will also receive your address. The personal data we receive from you is only used to process your order. Under no circumstances, we give your information to any third party.
We keep your personal information for up to 12 months for order fulfillment purposes.
Legal basis for processing your personal data depends on the purpose of the processing. In case we answer a question from you, our legal basis is the Danish data protection law article 6 part 1. litra f. When we deliver a service to you our legal basis is the Danish data protection law article 6 part 1. litra b.
We do not give personal information to the third party. You do however give PayPal information when you pay through the PayPal plugin. Please see their terms and conditions on PayPal.com.
Third countries. Your data are kept safe. Our webshop provider Big Cartel is located in the USA. Big Cartel transfers our Controlled Data away from the country in which such data was originally collected. Big Cartel transfers Your Controlled Data to the US. Big Cartel transfers Your Controlled Data to outside the EEA using the Swiss-U.S. and EU-U.S. Privacy Shield Frameworks or another lawful data transfer mechanism that is recognized under EU Data Protection Law as providing an adequate level of protection for such data transfers.
You have rights according to the data protection laws in Denmark. Please contact us if you would like to have us delete the data we have collected about you.
Right to a limitation of treatment. You may, in certain cases, have the right to restrict the processing of your personal information. If you are entitled to limited treatment, in future, we may only process the information - except for storage - with your consent or for the purpose of determining, enforcing or defending legal claims, or for protecting a person or important social interests.
Right to object. In some cases, you may object to our or legitimate processing of your personal information. You can also object to processing your information for direct marketing.
Right to transmit information (data portability). You may, in certain cases, have the right to receive your personal information in a structured, commonly used and machine-readable format and to transfer such personal data from one data manager to another without any hindrance.
You can read more about your rights in the Danish Data Inspectorate's Guide on the Registrar's Rights, which you will find at www.datatilsynet.dk.
Complaint to the Danish Data Inspectorate. You are entitled to file a complaint with the Data Inspectorate if you are unhappy with the way we process your personal information. You will find the Data Inspectorate's contact information at www.datatilsynet.dk.